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SELF-SERVE PRINT COPY SCAN

As a valued community member and Guest of UniSC, you have access to self-serve printing, copying and scanning using the self-serve printers in Libraries and open-access areas, at all UniSC campus locations.

How does it work? 
1. Setup your MyPrint Account

You need to have a MyPrint Guest Account to pay for printing services at UniSC. You can create and manage your own account and add credit to your account online with a MasterCard or Visa debit or credit card.

2. Upload and collect your printing

You can send your print files to print from own device using WebPrint, then log on to any self-serve printer (in a Library or open access area) to release and collect your print jobs.

WebPrint overview - printing from your own device

Printing from WebPrint is convenient to use from your own device but it is designed for processing BASIC print-ready files. WebPrint may have a hard time handling large or complex files, resulting in processing errors or printing problems.

Complex files may contain lots of images, graphs, layers, columns, or special fonts and are recommended to print from a USC computer.

The WebPrint capabilities are limited to:

  • Black or colour;
  • single or double sided;
  • select a page range; and
  • number of copies.

To print from WebPrint successfully, your files must be print-ready in the format and size that you want your print output to be.

How to create a WebPrint print-ready file
  1. Open your document.
  2. Select Print to PDF as the Printer / Printer driver.
  3. Click on Printer Properties or Properties to change the output of your document, such as multiple slides per page.
  4. Click Print.
  5. You will need to enter File name and choose a file location, and the click Save.
  6. This will save your file as a print-ready PDF.
  7. Be sure to open the PDF and check that your preferred settings have applied and your document views correctly for your print output.
  8. Your file is now ready to print via WebPrint.
How to print using WebPrint
OPTION 1: FILE PRINT
  1. Log into MyPrint.
  2. Click on the WebPrint tab.
  3. On the File Print tab, click on Change properties before upload in the top section to set your print preferences.
  4. Click on Upload files.
  5. Browse your computer to find your print file/s, select and click on Open.
  6. It may take a few minutes for your file to process, then it will appear in the MyPrint Jobs list.
  7. When the Job Status is set to Waiting at printer, you can go to a printer to release your prints.
    • You can also Change properties after upload if required

 

OPTION 2: URL PRINT
  1. Log into MyPrint.
  2. Click on the WebPrint tab.
  3. Click on the URL Print tab.
  4. Click on Change properties before upload in the top section to set your print preferences.
  5. Open the webpage document and copy the URL/address.
  6. Paste the document url on the URL Print page.
  7. Select submit.
  8. It may take a few minutes for your file to process, then it will appear in the MyPrint Jobs list.
  9. When the Job Status is set to Waiting at printer, you can go to a printer to release your prints.
    • You can also Change properties after upload if required

 

OPTION 3: EMAIL PRINT
  1. Log into MyPrint.
  2. Click on the WebPrint tab.
  3. Click on the Register for Email Print tab.
  4. Confirm or change the email address and click Select.
  5. Click on Change properties before upload in the top section to set your default Print Properties for email to print.

You are now set to email to print from your registered email address. If you change email addresses, make sure you re-register your email.

TO SEND YOUR EMAIL TO PRINT:
  1. You must first register your email address
  2. Open your email and send it to myprint@usc.edu.au
  3. If there is an attachment in your email, the attachment will be processed for printing.
  4. If there is no attachment, the body of your email will be processed for printing.
  5. Your file will take a few minutes to process.
IF YOU NEED TO CHANGE THE PRINT PROPERTIES:
  1. Log into MyPrint.
  2. Click on the WebPrint tab.
  3. Click on the file in the MyPrint Jobs list
  4. Click on Change properties after upload
  5. When the Job Status is set to Waiting at printer, you can go to a printer to release your prints.
How to change your WebPrint print properties
BEFORE your file is uplodaded:
  1.  In the top section of WebPrint, click on 'Change properties before upload'
  2. Change the properties in the pop-up box and then click 'OK'
  3. Commence uploading your files and your selected Print Properties will be applied.
AFTER your file is uploaded:

When your WebPrint file has finished uploading, the 'File Status' will be set to 'Waiting at printer'. You can now make changes to the Print Properties.

  1. In the bottom section of WebPrint, click to select your file/s in the 'MyPrint Files' list.
  2. Click on 'Change properties after upload'.
  3. Change the properties in the pop-up box and then click 'OK'
  4. It may take a minute or so for the 'Print Properties' and 'Cost' (if applicable) to adjust.
  5. You can now go to a printer to release your print job.
How long will my print files be available to release?

MyPrint files will stay in your print queue for 24 hours, or until you print or delete them.

After files are printed, they will disappear and cannot be reprinted.

How to delete unwanted print jobs
At a self-serve printer:
  1. Login to a self-serve printer.
  2. Select 'Print Release'.
  3. Select your unwanted print job.
  4. Press 'Delete'.
How to login to a printer
  1. If the printers display screen is black, you can wake up the machine by pressing:
    • The screen for some printer models, OR
    • The Energy Saver (blue) button for other printer models
  2. Select your login option (Guest ID and PIN), and enter your login details.

If you are using a printer for the first time, you will need to set your 4 digit PIN.

How to release your prints at a printer
Once you have sent your files to print (refer to How to print using WebPrint above), you can go to ANY printer, at ANY campus, and log in to release your printing.
  1. If the printers display screen is black, you can wake up the machine by pressing:
    • The screen for some printer models, OR
    • The Energy Saver (blue) button for other printer models
  2. Select your login option, and enter your login details
  3. Select My Print Jobs
  4. Select Print All to print all files in your queue, OR select individual files and press Print
How to photocopy or scan
How to photocopy
  1. Log in to a self-serve printer.
  2. Select the 'Copy' tab.
  3. Select your photocopy settings from the left side menu.
  4. Place your page face-down on the glass or face-up in the document feeder.
  5. Press 'Start'.
  6. When you’ve finished copying, select MyPrint tab and Logout.
How to scan
  1. Login to a self-serve printer.
  2. Select the 'Scan' tab.
  3. Select 'Manual Entry' to type in an email address or select 'Store File > Store to Memory' and insert a USB.
  4. Place your page face-down on the glass or face-up in the document feeder.
  5. Press 'Start'.
  6. When you’ve finished scanning, press the # button to send/save the scan.
  7. Select the MyPrint button and Logout.

PRINT SERVICES

Print Services, located at UniSC Sunshine Coast, offer a wide range of professional print services to members of the community, as well as our staff and students.

You need to have a MyPrint Guest Account to pay for printing services at UniSC. You can create and manage your own account and add credit to your account online with a Visa or MasterCard.

More information about Print Services

Visit Print Services to find out:

  • what print and finishing services are available
  • payment and delivery options
  • turn around times
Order printing or request a quote

To order printing or request a print quote, complete our online Print Request Form.

To request a quote, choose I would like a quote in the Payment Options.

MERCH & APPAREL

You can buy UniSC branded merchandise and apparel from the MyPrint Shop.

For detailed product information, images, turn-around times and payment and delivery options, visit the MyPrint Shop products page.

What UniSC products are sold on the MyPrint Shop
  • UniSC merchandise

Refer to the MyPrint Shop products page to view products, availability and turn-around times.

How to order UniSC merchandise
  1. Log in to the MyPrint Shop.
  2. Select the category from the menu on the left.
  3. Add your items to your Shopping Cart.
  4. Read and agree to the T&Cs
  5. Enter your postal address for delivery.
  6. Click Summary and Checkout.
  7. Click Pay and choose your payment method:
    • MyPrint credit
    • MasterCard or Visa debit or credit card
    • or both the above options combined
  8. After payment is processed, you'll see an onscreen confirmation.
  9. You'll also receive an email notification with the transaction details and Order Date.
Frequently asked questions
How to know when your order will be ready?

The Order Date is the date that your order is expected to be ready.

When you are placing an order on the MyPrint Shop, the Order Date is displayed at the top. It will change depending on the items you are ordering as they have different time frames.

Check which products are in stock or made to order and how long you can expect to wait for your order.

Once you have placed an order, you will receive the below email notifications, to your USC email account:

  • An order confirmation from Print Services, which confirms your Order Date and products ordered.
    • If you paid by credit card, you will also receive a receipt from USC Online payments.
  • An email notification from Print Services, to advise when your order has been dispatched.
  • An email notification from Australia Post with your eParcel tracking number. Track your delivery.

Allow an additional 3-5 days for delivery by Australia Post.

If you have not received any emails regarding your order, please check your junk folder.  If you still can't find any email notifications, contact Print Services.

 

What should I do if my order hasn't arrived?

Check which products are in stock or made to order and how long you can expect to wait for your order. Allow a further 3-5 business days for delivery of your eParcel by Australia Post.

Check your USC email account, for the below email notifications:

  • An email notification from Print Services, to advise when your order has been dispatched.
  • An email notification from Australia Post with your eParcel tracking number and expected delivery date. Track your delivery.

Contact Australia Post if you have any problems.

If you have not received any emails regarding your order, please check your junk folder.  If you still can't find any email notifications, contact Print Services.

 

How to exchange something you bought on the MyPrint Shop

Choose your products and place your MyPrint Shop order carefully.

Read the Exchange and Credit Guidelines for specific product advice.

Contact Print Services.

 

Other FAQs

You can find the answer to other FAQs via Student Central. Simply type a question or keyword.

PRINTER LOCATIONS

The self-serve printers are all-in-one devices capable of copying, printing and scanning. Most locations also provide self-serve binding equipment.

Find a printer near you

Find a printer near you and discover the printer capabilities and access hours.

PRINTING COSTS

Printing and copying is defaulted to double-sided, which is better for our environment.

To encourage double-sided printing, it is less expensive than single-sided.

Printing and copying prices
ITEM SIZE COST
Black & white A4 single sided $0.09
Black & white  A4 double sided $0.17
Black & white  A3 single sided $0.17
Black & white  A3 double sided $0.32
Colour  A4 single sided $0.60
Colour  A4 double sided $1.19
Colour  A3 single sided $1.10
Colour  A3 double sided $2.18
Scanning A4, A3, Black, Colour  FREE

*Prices as of January 2023

Add credit to your Guest MyPrint Account

Add credit to your Guest MyPrint Account via the MyPrint portal.

Using MyPrint

On the myPrint portal, you can:

  • top up your printing account with a MasterCard or Visa debit or credit card
  • view your account balance
  • manage print jobs
  • view statements and more

Refer to Manage Your Account to learn more about the MyPrint portal.

MANAGE YOUR ACCOUNT

OVERVIEW - MyPrint portal

The MyPrint portal offers you the following online facilities:

My Account
  • Add Value to your account using a secure credit card payment system.
  • See the Balance and Last Use of your MyPrint account.
  • Set up Low Balance Notifications at account Options.
  • View Statements in summary or detail view by date range.
  • Change Your Settings to regulate Emailed Statements and change your Account PIN.
WebPrint
  • Access WebPrint to process your files online and print at a printer.
Shop
  • Access Shop to order UniSC Merchandise and apparel.


The use of MyPrint services is subject to Terms and Conditions.

Create a MyPrint Guest Account

Create a Guest Account to access the MyPrint portal and self-serve copying and printing facilities.

  1. To create a Guest Account you will need a valid (non-UniSC email address).
  2. On the MyPrint Login page, select the link to Create a Guest Account (Non USC members).
  3. Enter your full name in the Name field.
  4. Type in your Email Address.
  5. Retype your email address to confirm.
  6. Create a Password.
  7. Retype your password to confirm.
  8. Read the Terms and Conditions.
  9. Tick I agree to the Terms and Conditions.
  10. Select Create Account.
  11. Your account will be created and you will be given an on-screen account number.
  12. Select Continue.
  13. You will receive an email with your account ID number, keep it handy as you will need your Guest ID number to release your printing at a self-serve printer and to pay for printing via Print Services.
How to add credit to your MyPrint account
  1. Login to MyPrint.
  2. Click the My Account button (top, middle of screen).
  3. Check your account balance and select Add Value.
  4. Choose a preset amount or type in Other Amount.
  5. Select Proceed to Payment. DO NOT refresh your browser.
  6. You will be transferred to UniSC's secure Online Payment site to enter your credit card details.
    • MasterCard or Visa debit or credit cards accepted.
  7. When your payment has processed, you will return to the MyPrint Account page for transaction confirmation.
  8. MyPrint will also send you a confirmation email.
  9. Click OK.
How to view statements

You can request transaction summary and detail statements of your MyPrint activity.

  1. Login to MyPrint.
  2. Click the My Account button (top, middle of screen).
  3. Select View Statements.
  4. Choose the Statement Type you want: either Summary or Detail.
  5. Enter the date range you want to report on.
  6. Select View Statement, this will display the statement on screen.
  7. When you have finished, select Back to Statements Page.
  8. You can display another statement, otherwise select the Cancel button to return to your account page.
How to setup email notifications
Emailed Statements

You can have your MyPrint Account statements emailed to you on a daily, weekly or monthly basis.

To set up automatic statements:

  1. Login to MyPrint.
  2. Click the My Account button (top, middle of screen).
  3. Select Change Your Settings.
  4. Select the Emailed Statements tab.
  5. Select how often you want to receive statements - daily, weekly, monthly.
  6. Select which statement you would like to receive, Include Summary Statement or Include Detail Statement. You must choose at least one statement type.
  7. Select Save.
  8. Select Home to go back to your Account page.

To stop automatic statements:

  1. Login to MyPrint.
  2. Click on Account (top middle of screen).
  3. Select Change Your Settings.
  4. Select the Emailed Statements tab.
  5. Select Don't Send Statements Automatically.
  6. Select Save.
  7. Select Home to go back to your Account page.

 

Balance Notifications

You can set up Balance Notifications for your MyPrint Account.

  1. Login to MyPrint.
  2. Click on Account (top middle of screen).
  3. Select Options, to the right of your account details.
  4. You can tick to receive notifications when your account goes below a value of your choice.
  5. Save your change.
  6. Click Back to return to your Account page.
How to change your password
Guests MyPrint Accounts (only)

If you forget your MyPrint password, please Reset your password.

How to set your 4 digit PIN
On the MyPrint website:
  1. Login to MyPrint.
  2. Click the My Account button (top, middle of screen).
  3. Select Change Your Settings.
  4. Select Account PIN and enter a new 4 digit PIN.
  5. Select Change.
At a self-serve printer:
  1. Select the Student or Guest ID login option.
  2. Enter your ID number.
  3. When prompted to enter your new PIN, create your own 4 digit number then press Ok. You will be prompted to enter your 4 digit PIN again to confirm it, then press Ok.
  4. Your PIN is now set. You will use this PIN every time you want to print or photocopy.
How to change your 4 digit PIN
On the MyPrint website:
  1. Login to MyPrint.
  2. Click the My Account button (top, middle of screen).
  3. Select Change Your Settings.
  4. Select Account PIN and enter a new 4 digit PIN.
  5. Select Change.
How to close your MyPrint Account and obtain a refund of your remaining balance
  1. Read the MyPrint - Full refund and credit guidelines to check if you are eligible.
  2. Complete the Guest Refund Form to close your MyPrint account and request a full refund.
Renew your MyPrint Account

Guests MyPrint accounts are only valid for 5 years, so if you wish to continue using your account after 5 years, please contact Print Services to renew your Guest MyPrint Account and extend your expiry for another 5 years.

SUPPORT & GUIDANCE

CONTACT PRINT SERVICES

General enquries

Experiencing an issue?

FACE TO FACE ASSISTANCE AT YOUR CAMPUS
Sunshine Coast

During Library Opening hours, from UniSC Sunshine Coast Library, level 1.

Moreton Bay

Monday to Thursday 8.30am to 4.30pm and Friday 8.00am to 4.00pm from UniSC Moreton Bay Service Centre.

Gympie

Monday to Friday 8.30am–4.30pm, from UniSC Gympie reception.

SELF-HELP GUIDE TO SOLVE YOUR PROBLEMS

I forget my 4 digit pin
  1. Login to MyPrint.
  2. Click the My Account button (top, middle of screen).
  3. Select Change Your Settings.
  4. Select Account PIN and enter a new 4 digit PIN.
  5. Select Change.
I can’t log in to a printer (Insufficient funds error)

You must have print credit to be able to copy or print.

Log in to the MyPrint website and add value with Visa or MasterCard.

I can’t log in to a printer (Account not found error)

You may be entering an invalid ID number.

Guests log in with their 8 digit Guest ID number provided by email.

Check your login ID number and try again.

If you still cannot login, contact Print Services.

I can't log in to a printer (Account in use error)

You may still be logged in to MyPrint, at another printer.

Log out of the previous printer or wait two minutes until that session has ended automatically.

If you can’t logout (Eg. nothing happens when you select Logout) it could be a machine fault.

Contact Print Services.

I can’t log in to a printer (Account is locked error)

MyPrint accounts are locked for security reasons.

Contact Print Services.
I can't log in to the MyPrint portal (Incorrect username or password error)

You may be entering an invalid Guest ID number or password.

Check your Guest ID number and try again.

If it is a password problem, reset your password.

If you still cannot login, contact Print Services.

I can't log in to the MyPrint portal (Account already exists error)

If you have already created a Guest account and are trying to create a new account using the same email address, you won't be able to login to the MyPrint portal.

Please login with your exsiting Guest account ID number and password.

If you can't remember your Guest ID number, contact Print Services.

I can’t log in to the MyPrint portal (Account is locked error)

MyPrint accounts are locked for security reasons.

Contact Print Services.

I can't create a Guest account on the MyPrint portal (Email exists error)

If you have already created a Guest account and are trying to create a new account using the same email address, you won't be able to login to the MyPrint portal.

Please login with your exsiting Guest account ID number and password.

If you can't remember your Guest ID number, contact Print Services.

If you are trying to create a NEW MyPrint Guest account, use a unique, valid, personal email address.

I can't log in to my Guest account on the MyPrint portal
Do you get an Incorrect login details error?

Check your email for your 8 digit Guest ID number and try again.

If you can't remember your Guest ID number, contact Print Services.

Do you get an Invalid pASSWORD error?

Reset your password.
I added credit online but it isn't showing on my account

Print Services will investigate the payment problem.

Complete our online enquiry form. Include the details of your transaction including date, time and transaction number from the Online Payment receipt.

I tried to add credit online but my credit card was declined

MyPrint accepts MasterCard or Visa debit or credit cards only.

If your credit card transaction was declined more than once, close the web browser completely and start again in a new or different browser.

If you continue to see a declined error, there could be a problem with your credit card, your bank or UniSC online payments.

Try a different credit card or try again soon.

Contact Print Services.
I uploaded a file to WebPrint but it had a processing error

The file file may be corrupt or WebPrint may have a hard time handling large or complex files, resulting in processing errors or printing problems.

Complex files may contain lots of images, graphs, layers, columns, or special fonts. Make sure your file is a WebPrint print-ready file.

I can't get my file to print the way I want using WebPrint

Printing from WebPrint is convenient to use on your own device but it's designed for processing basic print-ready files.

WebPrint is default to print at A4 size. That means it will enlarge smaller pages and reduce larger pages to print on A4 paper.

The WebPrint capabilities are limited to:

  • A4, A3 or Keep Size; Black or colour; single or double sided; select a page range; and number of copies.

To print from WebPrint successfully, your files must be print-ready in the format and size that you want your print output to be.
A printer needs paper or toner

Ask for printing assistance at your campus or contact Print Services.

What does the blue flashing light mean?

When a printer flashes a blue light, it means your print job is spooling and will print soon.

If a printer is flashing a blue light before you log in, it is still processing a print job from a previous session. Use another printer, or wait for the previous print job to complete.

What does a red flashing light mean?

When a printer flashes a red light, it means there is a problem with the printer.

The printer may be out of paper, toner, or may have a paper jam or fault.

A common fault is when the printer does not recognise your print job size and needs your instruction.

Select Check Status on the printer and follow the prompts.

Your printing should resume once the problem has been resolved.

If a problem persists, ask for printing assistance at your campus or contact Print Services.
I released my print jobs but nothing printed out

Large files sent by WebPrint can take a long time to spool, sometimes up to 10 minutes depending on the size and complexity of the file.

Wait for the printer to flash a blue light, signalling that your print job is incoming.

If your job does not start printing after 10 minutes, contact Print Services.

Next time, your can submit a Print Request form for Print Services to complete your printing for you.

I released my print jobs but only half of my jobs printed

The printer may be out of paper, toner or have a paper jam or fault.

Select Check Status on the printer and follow the prompts.

Your printing should resume once the problem has been resolved.

If a problem persists, ask for printing assistance at your campus or contact Print Services.

I can't see my print jobs when I log in to a printer
Did you print in colour?

Colour print jobs can only be released on colour printers.

Check that the printer you are logged in to, is a colour printer.

Find a printer with colour capabilities.

I selected colour but my job printed in black

There are 2 sections in WebPrint where you can amend your print properties.

  1. Change properties before upload in the top section, BEFORE you upload your files.
  2. Change properties after upload in the bottom section, AFTER your file has uploaded. Select the file in your MyPrint Jobs list and click on Change properties after upload.

Then log in to a colour printer to release your colour print jobs.

My print out doesn't look right
Did you choose the right print properties?

You can set your own print properties to control how your file will print out. In fact, it is your responsibility to do so, because credits will not be issued for user-errors.

Refer to the printing instructions. You may also like to ask for printing assistance at your campus.

Did the printer cause a fault?

If the printer has left dirty lines or marks on your prints or your prints are damaged or incomplete, you may be offered a credit.

Report a printing problem as soon as it occurs.

For further information on print credits, see the MyPrint Guidelines.
I scanned to email but it hasn't arrived

You can check the status of your scan and if the email address you entered was correct.

At the printer, select Scan, then select Scanned File Status at the top of the screen.

You should see your scan, the email address and if the scan failed or completed.

The scanned file may be too big for your email account. Consider reducing the number of pages per scan or scan to USB instead.

Refer to How to photocopy or scan.