UniSC collects and uses personal information to provide services as a higher education institution. We also collect personal information to communicate with you, improve services, and support other business functions, such as human resource management, delivery of community services, research, marketing, and alumni engagement.

The University collects and manages your personal information in a responsible, ethical, and secure manner. We take reasonable steps to ensure the personal information we hold about you is accurate, up-to-date, complete, and not misleading. As well as, protected from misuse, interference, loss, and unauthorised access, modification or disclosure. Your personal information is retained per the University's Records Management - Procedures, until it is no longer required for the purpose it was collected, or required under a law.

We may collect personal information from you in person, by phone, email, post, our website, or other digital platforms and devices. We also utilise digital tracking tools such as cookies, on our websites and social media channels for automatic collection of information to improve your experience with the University.

We may disclose your personal information to trusted third parties in limited circumstances, within Australia and overseas, to support the services we provide to you, when you give us your permission, or where we are required by law. If your information is disclosed to third parties, we require them to follow the same privacy requirements.

Further information on how the University manages its information can be found in our Policy and Procedures.

1. Contact the University’s RTI/Privacy Officer for a copy of the Complaint form.
2. Submit your complaint form and any supporting documents to the University’s RTI/Privacy Officer by email or post.

If you are unable to lodge the complaint, another person can do this on your behalf with your authority.

Your complaint will be acknowledged and investigated. Within 45 business days from the receipt of your complaint the University will respond to you in writing the results of the investigation.

If you do not receive a response within 45 business days or are not satisfied with the University’s response, you are entitled to lodge a written complaint to the Office of the Information Commissioner Queensland (OICQ) for review and mediation.

Submit by:

Online: Complaint form

Email:  administration@oic.qld.gov.au

Post:

Attention: Privacy Team 

Office of the Information Commissioner
PO Box 10143, Adelaide Street, Brisbane, Qld, 4000

Enquiries:

Email:   enquiries@oic.qld.gov.au

Phone:  +617 3234 7373