Responsible officer: Manager, Print Services
Related documentation: MyPrint refund and credit guidelines

Quick links:

• MyPrint
• MyPrint Shop product details

Course Workbook - Exchange or credit guidelines

Course Workbooks may be returned to Print Services for credit or exchange. The following conditions apply:

• Returns must be made within 10 days of receiving the delivery and accompanied by a receipt.
• Returns must be made on or before Census date.
• Books must be in new, unused condition.
• Print Services reserve the right to assess the condition and accept or decline the return of a Course Workbook.
• If a return is accepted, a credit will be issued to the students MyPrint account.
• MyPrint credits do not expire and can be used towards future purchases at Print Services or on the self-serve printing facilities.
• If a book is deemed faulty, Print Services reserve the right to assess the fault and provide a repair, replacement or credit.

UniSC Apparel - Exchange guidelines

UniSC Apparel may be exchanged with Print Services. The following conditions apply:

• Exchanges may be accepted when:
  • an item is deemed faulty - Print Services will replace the faulty item with a new item of the same style and size.
    • If an item is deemed faulty, Print Services reserve the right to assess the fault before providing a replacement.
  • an incorrect size was purchased - Print Services will swap the return for the correct size.
  • NO refunds or credits provided. We are not required to provide a refund or replacement if you change your mind - Know your rights
• Exchanges must be within 10 days of receiving the delivery and accompanied by a receipt.
• UniSC Apparel must be returned unworn, unwashed, free from make-up, perfume, deodorant and with original tags still attached.
• Print Services reserve the right to assess the condition and accept or decline the exchange of UniSC apparel.

UniSC Merchandise - Exchange guidelines

UniSC Merchandise may be exchanged with Print Services. The following conditions apply:

• Exchanges may be accepted when:
  • an item is deemed faulty - Print Services will replace the faulty item with a new item of the same style and size.
    • If an item is deemed faulty, Print Services reserve the right to assess the fault before providing a replacement.
  • NO refunds or credits provided. We are not required to provide a refund or replacement if you change your mind - Know your rights
• Exchanges must be within 10 days of receiving the delivery and accompanied by a receipt.
• Print Services reserve the right to assess the condition and accept or decline the exchange of a UniSC merchandise item.